How we handle your information

This section explains key terms used in this policy to help you understand how RohNowBiz collects and uses personal data in the context of spiritual business mentoring for company leaders.

We collect data that is necessary to provide mentoring services, manage relationships with clients, support administrative tasks and comply with legal obligations. We limit collection to what is relevant and proportionate.

When you engage with RohNowBiz, you may provide the following categories of personal data as necessary to receive services or contact support:

• Identifying information: full name and professional title.
• Contact details: email address, phone number, and mailing address for administrative correspondence.
• Professional information: company name, role, team size and relevant business background that informs mentoring work.
• Service-related data: session notes, coaching agreements, feedback, goals and materials shared during mentoring.
• Billing and payment details required to process invoices and payments, where applicable.
• Communications preferences and consent choices for receiving updates and materials from RohNowBiz.

Certain information is collected automatically when you interact with RohNowBiz.pro or use our digital services. This helps us maintain and improve service quality and security.

• Usage data such as pages viewed, session duration and interaction patterns on RohNowBiz.pro.
• Device and technical data, including browser type, operating system and device identifiers.
• Network information such as IP address and approximate location inferred from network routing.
• Cookies and similar local storage data used to remember preferences and session information.
• Performance and diagnostic logs used to detect and resolve service issues.
• Analytics data aggregated to improve content, program design and user experience.

In some situations, RohNowBiz receives personal data from third parties that assist in delivering or supporting our services. We only accept data from reputable partners and limit its use to legitimate purposes.

• Payment processors and business service providers for invoicing and transaction verification.
• Technical service providers such as hosting, analytics and CRM vendors that process data on our behalf.
• Professional references, authorized representatives or organizations that refer leaders to RohNowBiz or share aggregated client insights.

We process personal data for clear operational, administrative and compliance purposes related to delivering mentoring services and running RohNowBiz professionally.

• To provide and manage spiritual business mentoring programs, schedule sessions and deliver program materials.
• To communicate with clients, respond to inquiries, coordinate logistics and provide customer support.
• To process payments, issue invoices and maintain accurate business records for business operations.
• To improve service quality, develop program content and perform aggregated analysis of outcomes and engagement.
• To comply with legal obligations, respond to lawful requests from authorities and protect legal rights.
• To manage security, detect misuse, and maintain the integrity of RohNowBiz systems and communications.
• To send administrative notices and, where consent has been given, relevant service updates and offers; recipients can opt out at any time.
• To retain records necessary for dispute resolution, professional obligations and quality assurance.

For individuals covered by data protection laws such as the EU General Data Protection Regulation (where applicable), RohNowBiz relies on appropriate legal bases to process personal data.

• Performance of a contract: processing necessary to deliver mentoring services and fulfill agreements with clients.
• Consent: where you have given clear consent to specific processing activities, such as receiving marketing communications.
• Legitimate interests: processing necessary for administrative operations, fraud prevention and improving services, balanced against individual rights.
• Legal obligation: processing required to comply with statutory or regulatory duties.

We share personal data only as necessary to deliver services, meet legal obligations, or operate RohNowBiz efficiently. Where third parties process data on our behalf, we use contractual safeguards to protect your information.

• With service providers and vendors who support our operations, such as hosting, payment processing, analytics and communication platforms.
• With legal, tax and accounting advisors to the extent necessary for compliance and legitimate business purposes.
• With authorities or other third parties when required by law, court order or to respond to lawful requests.
• With potential buyers or advisors in the context of a corporate transaction, subject to confidentiality and data protection safeguards.
• With aggregated or anonymized datasets for research and service improvement, where individuals are not identifiable.
• With client-designated representatives or employers when individuals participate in organizational mentoring with informed consent and documented scope.

RohNowBiz applies organizational and technical safeguards to protect personal data against unauthorized access, loss or misuse. Measures are designed to be appropriate to the sensitivity of the data and the risks involved in processing.

• Encryption of data in transit using industry-standard protocols and encryption of stored data where appropriate.
• Access controls and role-based permissions to limit access to personal data to authorized personnel only.
• Regular security assessments, staff training on data handling best practices and incident response procedures to address potential breaches.

Subject to applicable law, individuals may exercise rights in relation to their personal data. Requests will be considered and handled in accordance with legal requirements and our verification procedures.

• Right to access: request a copy of personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete personal data.
• Right to erasure: request deletion of personal data where retention is no longer necessary or lawful, subject to limitations.
• Right to restriction: request limitation of processing in certain circumstances.
• Right to data portability: request transfer of your data in a structured, commonly used format where applicable.
• Right to object: object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw consent at any time without affecting processing before withdrawal.
• Right to lodge a complaint with a competent supervisory authority if you consider your rights under applicable data protection law have been infringed.

• We process personal data under lawful bases such as performance of a contract, consent, legitimate interests and compliance with legal obligations.
• Individuals covered by GDPR may exercise rights including access, rectification, erasure, restriction, portability and objection; requests will be handled in accordance with statutory deadlines.
• We document our processing activities and maintain appropriate records of processing, security measures and data transfers to demonstrate compliance where required.
• For inquiries related to GDPR, data transfers or to exercise your rights, contact our privacy representative using the details provided below.

If you believe your personal data has been processed in a way that does not comply with applicable privacy laws, you may submit a complaint to RohNowBiz's data protection contact. We will review your complaint and respond with next steps. For residents of jurisdictions that provide supervisory authorities, you retain the right to file a complaint with the relevant authority after contacting us.

RohNowBiz does not offer services directed to children under 18 and does not intentionally collect personal data from minors. If we become aware that we have collected personal data of a person under the applicable minimum age, we will take steps to delete the data promptly unless retention is required by law.

Our website and resources may include links to third-party websites and services. RohNowBiz is not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any external sites before providing personal information.

We may update privacy practices to reflect legal, technological, or business developments. Material changes will be posted on RohNowBiz.pro with an updated effective date and, where required, notified to registered users. Continued use of our services after changes indicates acceptance of the revised terms.